#230 - Hospitality Meets Jo Morgan - Making Someone's Day

This week, I sat down in The Den at The Other House, South Kensington, with the wonderful Jo Morgan, owner of Meliora Consultancy Services, coach, advisor to Tech on Toast and all round powerhouse of positivity.

Jo’s journey is one of those you could never script. From becoming the youngest female GM in her company at 27, to running seven floating hotels for TUI Cruises, to heading up operations for The Other House and launching her own consultancy, Meliora (“the pursuit of the better”) her career reads like a masterclass in saying yes and figuring it out later.

And along the way, she’s seen it a lot! And I mean a lot

Double booked hotels. Reindeer “activity” on the 18th green. Soviet-style roadshows in Odeon cinemas. And more heart, humour, and hustle than most industries can handle.

In this episode, Jo and I dive into…

• The birth of Meliora Consultancy
• How she became the youngest female GM in the UK within her company
• Her adventures in cruise operations (running seven floating hotels on WhatsApp anyone?)
• What it was like to deliver holidays for guests with disabilities through Revitalise
• How COVID forced her to hit reset and rediscover her purpose
• The magic of The (multi award winning) Other House
• Why making someone’s day, no matter how small, is never wasted effort
• And yes… the tale of the double booked Hotel and the reindeer "Activity" on the golf course

Notable Quotes

“Everybody deserves a holiday.”

“I’m not scared of learning something. Maybe it’s just undying curiosity, but I’ll Google everything.”

“It’s not necessarily the mistake itself that’s the issue — it’s how you respond to it.”

“In hospitality, you get a lot of chance to make people’s day. Why wouldn’t you take it?”

Why this episode is worth your time

Jo brings the perfect mix of real talk and relentless optimism.

She’s the embodiment of why hospitality people are different, resourceful, human, endlessly curious, and full of stories that make you laugh one second and reflect the next.

If you’ve ever wondered what “leadership with heart” looks like in action this is it

Show Partners

A big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil