Episodes

Show your support for Hospitality Sector Letter to the Chancellor What happens when two people who love a bit of unstructured behaviour get together for a structured conversation? The answer? Lots of unstructured conversation...

This week I sat down with the brilliant Ella de Beer co-founder of Electric Mayonnaise and one of those hospitality people whose career reminds you just how brilliantly unpredictable this industry can be. From waitressing at ...

Still Building Born in a hotel, thrown out of university Built the UK’s biggest hospitality recruitment business, Lost control of it, Lost his driving licence, Broke his back. You'd think this was a lesson in how not to do it...

From Baptism of Fire to Michelin Leadership This week on Hospitality Meets , Phil sits down with Douglas Balish - Executive Chef and Director at Grove of Narberth , Hotel Chef of the Year, and a man shaped by some of the toug...

Building a Regenerative Farm Stay This week on Hospitality Meets , Phil sits down with Caitlin Owens , Managing Director and co-owner of Fowlescombe Farm , a luxury farm stay in Devon built on regenerative farming principles....

Why Understanding Drives Performance This week on Hospitality Meets , Phil is joined by Will Fraser, co-founder of Pineapple , founder of 100 & First , and former professional rugby player. What begins as a conversation about...

Prepare. To. Be. Happy. Returning to Hospitality Meets, Klaudia Mitura - work psychologist, L&D leader at the Science Museum Group , host of The Happiness Challenge podcast, author of The Alphabet of Happiness , and an actual...

This week on Hospitality Meets, Phil sits down with Dulcie Swanston, bestselling author, executive coach, leadership trainer, neuroscience and psychology “magpie,” and one of the clearest thinkers you’ll ever meet in hospital...

This week on Hospitality Meets, Phil sits down with Matt McCabe , Founder of Subu Connect - a platform created to bridge the gap between food and beverage suppliers and global buyers across airlines, foodservice and hospitali...

This week, Phil sits down with Chetan Bhanot , Group General Manager of The Mandeville Hotel in Marylebone and Pendley Manor in Hertfordshire - two stunning properties he leads with equal parts humility, humour and impressive...

To watch this episode, head to https://youtu.be/tMghGC2VZMo This week, we’re in one of the stunning bedrooms at Corinthia London , talking to a man whose story genuinely feels like a film. Simon Casson , now CEO of Corinthia ...

Every now and then, an episode arrives that contains everything we love about hospitality: chaos, heart, humour, problem solving… and at least two stories involving naked guests. This week Phil chats with James McComas FIH , ...

If you’ve ever wondered what happens when you mix hustle, humility, a bit of chaos, and a moment of pure stage-fright… this episode has you covered. This week, I sat down with Tom James , Managing Director of Bill’s Restauran...

This week, we’re talking about something every hospitality person knows all too well: pain . Back pain. Neck pain. Shoulder pain. “I’ve been on my feet for 14 hours” pain. But what if… most of it isn’t actually coming from y...

This week, I sat down with Jacu Strauss , Architect, Designer and Creative Director of Lore Group - the team behind iconic hotels like Sea Containers London , Pulitzer Amsterdam , Riggs Washington DC , Lyle , and 100 Shoredit...

This week, I sat down with Dan Barnes , Managing Director of Flourish Hospitality , a learning and development consultancy built on one simple idea: that every moment in hospitality is a chance to help someone grow. Dan’s sto...

This week, I sat down in The Den at The Other House, South Kensington , with the wonderful Jo Morgan, owner of Meliora Consultancy Services , coach, advisor to Tech on Toast and all round powerhouse of positivity. Jo’s journe...

This week, I sat down in person (yes, we went old school) with the brilliant Jakob Gowin , General Manager of the Meliá White House in London - and what a conversation this turned out to be. From washing dishes at 13 to runni...

This week on Hospitality Meets, I had the absolute pleasure of sitting down with the brilliant Edward Gallier (Edd) , Head of Learning & Development at Leonardo Hotels UK & Ireland and freshly minted Catey Award winner 2025 E...

Episode Summary This week on Hospitality Meets , I’m joined by the brilliant Philip Steiner , Chief Operating Officer at Cycas Hospitality a man who’s spent his whole career planning for spontaneity (yes, it’s a thing). From ...

This week on Hospitality Meets, I sit down with the brilliant Phil Shelley — Senior Operational Manager at NHS England and Chair of the NHS Food Review. Phil is an exceptional hospitality leader and human being and was crown...

Episode Summary In this very special episode of Hospitality Meets , I sit down with the incredible Maya Gilbert, hospitality lifer, dog lover, and now… coastal legend! Maya recently completed a jaw dropping walk around the en...

Episode Summary: In this heartwarming and hilariously honest episode of Hospitality Meets , I sit down with the brilliant Abigail Tan , CEO of St Giles Hotels — a woman who’s equal parts rock star, rebel, and real-deal leader...

Episode Summary In this inspiring episode of Hospitality Meets , I sit down with Billy Skelli-Cohen , CEO of Beaumier Hotels , a boutique group with 11 stunning properties across France, Switzerland, and Ibiza. Billy’s story ...