Episodes

Prepare. To. Be. Happy. Returning to Hospitality Meets, Klaudia Mitura - work psychologist, L&D leader at the Science Museum Group , host of The Happiness Challenge podcast, author of The Alphabet of Happiness , and an actual...

This week on Hospitality Meets, Phil sits down with Dulcie Swanston, bestselling author, executive coach, leadership trainer, neuroscience and psychology “magpie,” and one of the clearest thinkers you’ll ever meet in hospital...

This week on Hospitality Meets, Phil sits down with Matt McCabe , Founder of Subu Connect - a platform created to bridge the gap between food and beverage suppliers and global buyers across airlines, foodservice and hospitali...

This week, Phil sits down with Chetan Bhanot , Group General Manager of The Mandeville Hotel in Marylebone and Pendley Manor in Hertfordshire - two stunning properties he leads with equal parts humility, humour and impressive...

To watch this episode, head to https://youtu.be/tMghGC2VZMo This week, we’re in one of the stunning bedrooms at Corinthia London , talking to a man whose story genuinely feels like a film. Simon Casson , now CEO of Corinthia ...

Every now and then, an episode arrives that contains everything we love about hospitality: chaos, heart, humour, problem solving… and at least two stories involving naked guests. This week Phil chats with James McComas FIH , ...

If you’ve ever wondered what happens when you mix hustle, humility, a bit of chaos, and a moment of pure stage-fright… this episode has you covered. This week, I sat down with Tom James , Managing Director of Bill’s Restauran...

This week, we’re talking about something every hospitality person knows all too well: pain . Back pain. Neck pain. Shoulder pain. “I’ve been on my feet for 14 hours” pain. But what if… most of it isn’t actually coming from y...

This week, I sat down with Jacu Strauss , Architect, Designer and Creative Director of Lore Group - the team behind iconic hotels like Sea Containers London , Pulitzer Amsterdam , Riggs Washington DC , Lyle , and 100 Shoredit...

This week, I sat down with Dan Barnes , Managing Director of Flourish Hospitality , a learning and development consultancy built on one simple idea: that every moment in hospitality is a chance to help someone grow. Dan’s sto...

This week, I sat down in The Den at The Other House, South Kensington , with the wonderful Jo Morgan, owner of Meliora Consultancy Services , coach, advisor to Tech on Toast and all round powerhouse of positivity. Jo’s journe...

This week, I sat down in person (yes, we went old school) with the brilliant Jakob Gowin , General Manager of the Meliá White House in London - and what a conversation this turned out to be. From washing dishes at 13 to runni...

This week on Hospitality Meets, I had the absolute pleasure of sitting down with the brilliant Edward Gallier (Edd) , Head of Learning & Development at Leonardo Hotels UK & Ireland and freshly minted Catey Award winner 2025 E...

Episode Summary This week on Hospitality Meets , I’m joined by the brilliant Philip Steiner , Chief Operating Officer at Cycas Hospitality a man who’s spent his whole career planning for spontaneity (yes, it’s a thing). From ...

This week on Hospitality Meets, I sit down with the brilliant Phil Shelley — Senior Operational Manager at NHS England and Chair of the NHS Food Review. Phil is an exceptional hospitality leader and human being and was crown...

Episode Summary In this very special episode of Hospitality Meets , I sit down with the incredible Maya Gilbert, hospitality lifer, dog lover, and now… coastal legend! Maya recently completed a jaw dropping walk around the en...