Operators Episodes

Building a Regenerative Farm Stay This week on Hospitality Meets , Phil sits down with Caitlin Owens , Managing Director and co-owner of Fowlescombe Farm , a luxury farm stay in Devon built on regenerative farming principles....

This week, Phil sits down with Chetan Bhanot , Group General Manager of The Mandeville Hotel in Marylebone and Pendley Manor in Hertfordshire - two stunning properties he leads with equal parts humility, humour and impressive...

Every now and then, an episode arrives that contains everything we love about hospitality: chaos, heart, humour, problem solving… and at least two stories involving naked guests. This week Phil chats with James McComas FIH , ...

If you’ve ever wondered what happens when you mix hustle, humility, a bit of chaos, and a moment of pure stage-fright… this episode has you covered. This week, I sat down with Tom James , Managing Director of Bill’s Restauran...

This week, I sat down in The Den at The Other House, South Kensington , with the wonderful Jo Morgan, owner of Meliora Consultancy Services , coach, advisor to Tech on Toast and all round powerhouse of positivity. Jo’s journe...

This week, I sat down in person (yes, we went old school) with the brilliant Jakob Gowin , General Manager of the Meliá White House in London - and what a conversation this turned out to be. From washing dishes at 13 to runni...

Episode Summary This week on Hospitality Meets , I’m joined by the brilliant Philip Steiner , Chief Operating Officer at Cycas Hospitality a man who’s spent his whole career planning for spontaneity (yes, it’s a thing). From ...

This week on Hospitality Meets, I sit down with the brilliant Phil Shelley — Senior Operational Manager at NHS England and Chair of the NHS Food Review. Phil is an exceptional hospitality leader and human being and was crown...

Episode Summary: In this heartwarming and hilariously honest episode of Hospitality Meets , I sit down with the brilliant Abigail Tan , CEO of St Giles Hotels — a woman who’s equal parts rock star, rebel, and real-deal leader...

Episode Summary In this inspiring episode of Hospitality Meets , I sit down with Billy Skelli-Cohen , CEO of Beaumier Hotels , a boutique group with 11 stunning properties across France, Switzerland, and Ibiza. Billy’s story ...

Episode Summary In this laugh out loud episode of Hospitality Meets , I sit down with the brilliant Rob Flinter , Area General Manager for London and Westmont Hospitality Group . Rob’s career has taken him from the frontline ...

Episode Summary: In this lively and insightful episode of Hospitality Meets , I sit down with the incredible Bernadette Gilligan , General Manager of Conrad London St. James . From humble beginnings in hospitality to leading ...

In this lively and laugh-filled episode of Hospitality Meets , I sat down with John Herity , Club Operations Manager at The Caledonian Club in London. From his accidental start in hospitality to tales of Burns Night feasts an...

Whilst out and about on my travels, I was introduced to today's guest by previous guest, powerhouse Rachel Thomson (Episode 176). So it was great to sit down with Tim Hobern , the founder of Dovetail Bars , to talk about his ...

This weeks episode of Hospitality Meets is a rollercoaster of inspiration, resilience, and comedy, featuring the incredible journey of Rizwan Khan , General Manager at Junsei. From his accidental dive into hospitality to beco...

Hold onto your wine glasses, folks; this episode is a roller coaster of laughs, heart warming tales, and high-flying business ventures! I welcomed back Andrew Fishwick , CEO of Hestia and an irrepressible entrepreneur with a ...

Welcome to an hilarious and insightful episode of Hospitality Meets ! In this episode I got to sit down with Linden Beattie , the lively General Manager of Downhall Hotel, Spa, and Estate and AA Hotel of the Year 2024 🌟🌟🌟 Get...

Summary: This week, Phil sits down with master baker and founder of Bread Ahead ( https://www.breadahead.com ), Matthew Jones for an episode packed with laughter and life lessons. From cheeky kitchen pranks to the transformat...

Hospitality Meets - Episode 200 Welcome to the 200th episode of "Hospitality Meets"! In this landmark celebration, we delve into some of the best bits from the last 100 episodes including the extravagant tales, pivotal moment...

In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary , the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable ca...

Today, we have a remarkable guest joining us — Claire Llewellin-Davis , the dynamic Managing Director of The Lensbury . Claire's journey is a fascinating tale of resilience, adaptability, and bold career moves. ✨ In This Epis...

😂 Episode Summary: Have you ever wondered how you can meet Kiefer Sutherland, dodge recruitment woes, and still run one of the world's most historic hotels? Well, grab your aprons and notepads because Franck Arnold, MD of The...

Today we have the pleasure of speaking with Simon Numphud , the dynamic Managing Director of AA Media . Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in cate...

Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of B...